About Us

• Our Story

  CrystalNet is a dealer developed true Web-Based software created to help service departments grow. The principals of CrystalNet are also owners and operators of a group of profitable franchise dealers. This system was developed in a working service department to address many common service process obstacles. In fact, we developed this system initially only to fix our own issues.

  The focal point was to make the job easier for service managers and especially, our service advisors. We understand that service advisors are the key to service sales and customer communication. The intention was to free up time so that our service advisors could sell and devote more time to our customers.

  Our initial plan was to develop a solid process and subsequently automate and apply technology on top to help make the process easy, accountable and measureable. We wanted to make the product look and feel easy so that service advisors and service managers would use it.

  We recognized years ago that service retention does not all have to come from new vehicle sales. According to our franchise reports, our service retention is among the highest and still growing.

• Our Focus
  • To help your service department grow and increase service absorption. True service growth comes only from increases in dollars per repair order and repair order count
  • To solve and manage the root causes and develop systems that can easily sustain good processes
  • To help the communication between your customers and your internal departments with the same information
  • To make it easy to do business at your dealership
• What we do

  CrystalNet is a web-based system designed especially to help dealers retain service customers and increase dollars per repair order. The system was designed around service advisors and service manager’s day to day activities. The system is also intended to replicate the proven “next appointment” process used by dentists. How would like to have 1000s of preset service appointments months out?

  Other than the service retention solution, we also provide:

  • A web-based Route Sheet to help service advisors organize and communicate with one picture look
  • An electronic Multi-point inspection sheet to increase your dollars per repair order
  • Call Center shop scheduler to help efficiently book appointments in a timely fashion

  CrystalNet is more than a computer program. It is a constantly evolving system with integrated results for your growing company. With state of the art features and unique upgrades being added regularly, this system reflects the changing market and your changing dealership needs. We know first-hand the constant change in our industry from our own dealerships. We know that a system that is relevant today will not be relevant 5 years from now. Therefore, CrystalNet will remain an ever evolving product developed from the inside out.

  Experience CrystalNet by letting us tailor our program to help your bottom line. Let us show you how our own dealer group and many others have profited and excelled in a less than perfect economy using these available tools.